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About Us
Our Vision: To be the partner of choice for patients, and to provide them and the wider population of North Kent with high-quality, local services which facilitates their best health and well-being outcomes.
Welcome to Springhead Health
We are your NHS GP Practice for patients living in the Gravesend and Northfleet area. Our aims are to offer the highest standard of health care and advice to our patients. We have a team approach and we look forward to taking great care of you.
Springhead Health is part of the Gravesend Alliance Primary Care Network
Our Mission
We will achieve our vision by:
- Working as a provider with a culture of continuous improvement
- Providing a great place to work for our staff
- Delivering holistic services of the highest standard
- Offering timely access in a caring and professional environment
Our Values
- Integrity: We are honest and share what we see. We listen to our partners, but remain independent.
- Excellence: We are a learning organisation, committed to achieving high standards.
- Collaboration: We work with others to support safe, high-quality care.
- Fair: We respect people and treat them without prejudice.
- Transparency: We are open and account for our actions.
- Resourceful: We use best value principles.
Opening Hours
Meet The Team
Facilities
Springhead Health offer modern, professional and well-equipped consultation rooms and meeting rooms.
Armed Forces Veteran Friendly Accredited GP Practice
Surgery Policies and Procedures
View our surgery's policies and procedures including GP Earnings and our webite Accessibility Statement.
Complaints, Concerns and Feedback
We welcome feedback to tell us what we are doing right and what we can improve.
Friends and Family Test
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It's a quick and anonymous way to give your views after receiving NHS care or treatment.
NHS Ratings and Reviews
We encourage our patients to let us know about their positive experiences at our practice. If you'd like to leave a review, please do so on the NHS website
Complaints
If you've had a bad experience we'd also like to know. View our complaints procedure.
Practice Performance
GP Patient Survey
The GP Patient Survey is an independent survey run by Ipsos MORI on behalf of NHS England. The survey is sent out to over two million people across England. The results show how people feel about their GP practice.
Care Quality Commission
The Care Quality Commission (CQC) makes sure hospitals, care homes, dental and GP surgeries, and all other care services in England provide people with safe, effective, compassionate and high-quality care and encourages them to make improvements where possible.
Our overall CQC Rating was: GOOD
Patient Participation Group (PPG)
The Practice strives to provide excellent healthcare. We welcome constructive feedback and suggestions to help shape our services to serve the needs of all of our patients. Our Patient Participation Group (PPG) meets at the practice to provide a forum for discussion about the practice.
For more information, please see our Patient Group pages.
Latest News
All the latest news and information from the surgery and our patient community.
Work With Us
Join the staff team.