PPG: Meeting Minutes

May 2025

Date: 19th May 2025
Time: 6pm
Venue: Springhead Health – Meeting room
Attendees: Meeting Chair - KB, HD, CF, AH, JR, KD,MM, MD, BC, BR,BS, NC, SF, TH

Introductions

  • Introduction of Harm – practice manager. Harm gave a little background on her career at Springhead Health – practice manager, HR and company secretary.
 

Structure of PPG

Discussion surrounding preferred structure of the PPG. Some ideas raised are as listed below:

  • 6pm time seems to work – questioned if should have a fixed time to finish. General agreement that meetings should stick to an hour as much as possible
  • Discussed possibly setting dates 1 year in advance
  • Possibility of split agenda – first part surrounding discussion and second part surrounding information/data
  • At present meetings are set every other month – suggested that PPG publish an advance timetable
  • Discussed possibly having some timings to suit younger demographic – wondered if there can be some research with the younger demographic. Suggested perhaps the PPG could speak to patients in the waiting room or could someone in the surgery be taking a survey
  • Discussed that it’s difficult to identify which demographic is not being represented
 

Objectives

  • Discussion surrounding formality of meeting – if meeting is to formal may disengage some people
  • Request for minutes to be more detailed – noted
  • Discussed possibility of using recording device for meetings – TBD
  • Questioned if there can be standing items listed on agenda for each meeting
  • Discussed setting boundaries for PPG role
 

Practice Priorities

  • E-consults – Timings of e-consult are in place to safely manage patients. Discussed that limited time means everyone is rushing – if timings were more spread-out workload might become more even - there are changes coming. Moving over to Anima
  • Asked for some updated data regarding telephone answering times
  • PPG felt would be good to have data to lead some evidence based discussions during PPG meetings
 

What is needed for next time?   

  • Demographics
  • Practice data – appointment breakdown, e-consult usage/age of people using e-consult and to query how people with LD/vulnerable patients accessing services
  • Data from practices that are e-consult only – what is their experience
  • Comparison of Anima/e-consult - ?circulate demo of new system
  • Future PPG involvement
  • Discussed possibility of PPG members to possibly do surveys
 

AOB

  • CQC visit coming – may want to contact the PPG members – consent required
  • No escalations
  • No agenda items for next time
 

Actions

  • Kate - please put together some data together surrounding demographic usage
  • Kate – please can you send an email to see if patients are happy to be contacted by PPG