We use cookies to make this site work. We'd also like to set optional cookies so we can understand how the site is used and improve it. We will not set optional cookies unless you accept them. You can change your choice at any time from the Cookie settings link in the footer.
Strictly necessary cookies
These cookies are required for the site to work. They store your cookie preferences and keep your session secure. They are exempt from consent under PECR Regulation 6(4) because they are essential to deliver the service you have requested.
Optional cookies
Optional cookies help us understand how the site is used and provide additional features such as analytics, accessibility tools and translation. We will only set them if you accept.
PPG: Meeting Minutes
June 2026
Date: 2nd June 2026
Time: 6pm
Venue: Springhead Health – Meeting room
Attendees: Meeting Chair - KB, HH, HKD, MM, SF, CS, BC, BR, TH, BS, NC
Total Triage/Anima review
- The meeting had been arranged to discuss and review the new total triage and Anima
- KB speaks about the following projects/items the practice have been working on for 2026 –
- Winter pressures – shows in the data for Anima requests. This is in line with expectation.
- IT issues – The practice has encountered several IT outages. Advised that SHL have a robust BC (Business Continuity) plan in place. The senior team work hard to ensure we deliver ‘business as usual’ where we can. The practice also review each encounter/incident and identify any learning points.
- Data led reviews of clinical capacity. Data is reviewed on a regular basis to ensure maximum capacity. This includes ensuring we have an appropriate split between same day and routine demand.
- ICB QI project – Delivered by a company called XYTAL. This was a good opportunity to review areas, such as DNA’s, Capacity VS Demand, the total triage and Anima transition and much more.
- Contract changed, April 2026 – Contract change implemented – Online Consultations should be open during core hours with no limitations or capping.
- Enhanced Access – EA appointments on Saturdays and evenings (6.30 – 8pm) is now delivered by the practice directly. This was previously delivered by DGS Health. This means care is direct and any investigations are raised at the time of the appointment. Previously, DGS clinicians would request for the practice to follow up/raise the investigations.
Review of Anima
- Some members made suggestions on how the form could be more user friendly by allowing a direct option of who you may want to see – example – ‘I want to see a physio’ – HH to send feedback/suggestion to Anima direct.
- Anima has a timer which can timeout if the form is not completed. After a discussion, this was not an option as the risk is we have many pending forms.
AOB
It was highlighted that some patients were receiving text messages from clinicians to contact the surgery to review their bloods. Advised this is not process. KB to advise clinicians on the process for discussing results.
Patient questionnaire/survey
- Several members keen to revisit the patient questionnaire/feedback completed last year.
- Agreed that the questionnaire would be focused around Anima and access.
- PPG members to put the questionnaire together, once approved they will carry out the questionnaires.
- Results would be collated and shared with the PPG group at the next meeting.